RETURN POLICY

Stems Shoppe Cancellation Policy Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 48 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders cancelled within 24 hours of being placed (but not within the 48 hour pick-up/delivery date) are eligible for a full refund. 

A La Carte Cancellation Policy Orders placed within four (4) weeks of the event date are considered final and non-cancellable once the order has been placed and payment has been received. Due to the perishable nature of floral products and the advance purchasing and sourcing required to fulfill each order, no cancellations, refunds, or credits will be issued for orders placed within this four-week period.

Shoppe Refund/Replacement Policy If there is ever a question as to the quality of the product, we will gladly replace the arrangement for you, in select cases. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.